Long ago those people involved in the science of psychometrics - concerned with psychological measurements - found that "interviews" lacked any real validity when it comes to evaluating personnel performance. Usually the person being interviewed puts his/her best foot forward so to speak.
The commission's current effort to arrive at a realistic evaluation of the efficiency of the town government is starting one tier down from the town manager. How can that yield a comprehensive overview of the organization?
I believe it will take a lot more than an interview or two with department heads, who want to keep their heads, to arrive at any effective plan to improve the town's operations.
It is all too clear that the town is woefully behind the technology curve.
I do not believe less than an expert consulting company will be able to effectively evaluate the town government as a whole.
One danger I see is that we use a citizen's "expert" committee to "sort of" evaluate the workings of our bureaucracy, do little in the way of much needed changes, deem the job complete and once again return to being asleep at the wheel.
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